Services

1. Bids/RFPs
2. Bulk Trash Pick-Up
3. Code Administration
4. E-Services
   1. Report a Pothole
   2. Street Light Outage
   3. Street Sign Repair
   4. Street Tree Maintenance
   5. Traffic Light Repair
   6. Property Violations
   7. Report a Concern to Police
5. Fire
6. Parking
   1. Location and Map
   2. Permits and Passes
   3. Parking Rates
   4. Pay a Ticket
7. Parks & Recreation
   1. Park List
   2. Rent a Pavilion or Facility
   3. Rules and Regulations
   4. Tobacco Free Parks
   5. Dog Policy
   6. Recreation Programs
   7. Recreation Facilities
8. Permitting & Inspections
   Track Permits & Inspections
9. Planning & Economic Development
10. Public Information
11. Utility Billing
    Online Forms and Applications

Government

1. Mayor & City Council
   1. Meet the Mayor
   2. Meet the City Council
   3. Meeting Schedule
   4. Agenda
   5. Minutes
   6. Strategic Plan
   7. State of the City
2. Boards & Commissions
   1. Board of Code Appeals
   2. Board of Traffic & Parking
   3. Board of Zoning Appeals
   4. City Ethics Commission
      1. Meeting Schedule
      2. Agendas
      3. Minutes
      4. Advisory Opinions
      5. Complaints
      6. Rules of Procedures
      7. Forms
         1. Complaint
         2. Request for Advisory Opinion
   5. Historic District Commission
   6. Hagerstown Housing Authority Board
   7. Planning Commission
   8. Hagerstown Loan Review Authority
3. City Code
4. Elections
5. Departments
   1. Administration
      1. City Administrator
         Weekly Status & Information Reports
      2. City Clerk
         1. Birth & Death Certificates
         2. Boards & Commissions
         3. City Code
         4. Election
         5. Licenses/Permits
         6. Ordinances & Resolutions
   2. Communications
      1. Media Inquiries & Public Information
      2. Stay Connected!
      3. Community Survey
      4. Hub City Now Antietam Broadband Channel 25
      5. City of Hagerstown Unveils New Logo
      6. Background on Branding & Imaging Campaign
      7. test
   3. Community Engagement
      1. Main Street Hagerstown
      2. Curbside Pick-Up Program
      3. Dine Downtown
      4. Downtown Events
      5. Arts & Entertainment District
         2022 A&E District Resdesignation
      6. Historic City Farmer's Market
         1. History
         2. Become A Vendor
      7. University Plaza
   4. Customer Service
      1. Online Payment Portal
         1. How to Use the Online Payment Portal
         2. Electric Commercial Application
         3. Electric Residential Application
      2. Online Forms/Applications
      3. Payment Plan
      4. Utility Billing Questions
   5. Engineering
      1. Curbs & Sidewalks
         ADA Transition Plan
      2. Drainage & Stormwater Management
         1. Floodplains
         2. NPDES Program
         3. Stormwater Management Program
         4. Homeowner Participation
         5. Hamilton Run Action Plan
         6. Report an Illicit Discharge
      3. Design & Construction
         1. Construction Standards
            1. Transportation Details
            2. Storm Drain
            3. Miscellaneous
            4. Traffic Signals
         2. Street Trees
      4. Mapping & Surveying
      5. Streets & Traffic
         1. Bicycling
         2. Board of Traffic & Parking
         3. Handicap Parking
         4. Pavement Preservation
         5. Traffic Calming
         6. Traffic Data
      6. Dual Highway Demonstration Safety Project
   6. Finance
      1. Accounting
      2. Annual Reports
      3. ARPA
      4. Budgeting
      5. Fiscal Policies
      6. Purchasing
   7. Fire
      1. About HFD
      2. Five Year Strategic Plan
      3. Request a Service
      4. Prevention & Education
         1. Juvenile Fire Setters Program
         2. Fire Prevention Tips
         3. Kids Page
         4. Bystander CPR & Public Access AED
         5. Driving Safety
         6. Outdoor Burning
         7. Grill Use
         8. Firework Safety
      5. Fire Marshal's Office
         1. K-9 Calvin
         2. Press Releases
         3. Permits
         4. Fire Codes
         5. Outdoor Burning
         6. Grill Use
         7. Firework Safety
         8. Knox Box
         9. Tips & Complaints
      6. Fire Prevention Tips
         Fire Prevention Month
      7. Join Us
      8. Be in the Know
      9. How do I.....?
   8. Housing & Community Development
      1. Community Development
         1. Community Development Block Grant Program
         2. Incentive Programs
            1. CDBG Microenterprise Grant Program
            2. Revolving Loan Fund Program
            3. Homeownership Program
            4. Hagerstown Homeownership Initiative
            5. Single Family Rehabilitation Loans and Residential Rehabilitation Loans
            6. CDBG Emergency Repair Program
            7. Middle Neighborhoods Emergency Repair Grant Program
            8. Maryland Housing Rehabilitation Program (MHRP)
         3. Choice Neighborhoods
         4. Hagerstown Youth Council
      2. Community Relations
      3. Neighborhood Services
         1. Core Values, Vision & Mission Statement
         2. Codes / Ordinances
         3. Licensing Programs
            1. Lodging Facilities Licensing
               1. Hotel Tier Status
               2. Training Requirements
               3. Program Requirements
            2. Rental Licensing
               1. Maryland Lead Poison Compliance
               2. Rental Licensing Inspections
               3. Move-in Ready
            3. Unattended Donation Bins
            4. Vacant Structure Licensing
               1. Vacant Structure Inspections
               2. Vacant Structure License FAQ
         4. License Applications & Forms
         5. Inspections
            1. Rental Licensing Inspections
               1. Rental Exterior Inspection Detailed Checklist
               2. Rental Interior Inspection Detailed Checklist
               3. Move-in Ready - Rental Licensing
            2. Vacant Licensing Inspections
            3. Community Enhancement Inspections
         6. Request an Inspection
         7. Educational Outreach
            1. Licensing Brochures
            2. Property Maintenance Code Brochures
            3. Neighborhood Reminders
            4. Rental Licensing Webinars
            5. Información del Vecindario - Español
         8. Landlord/Tenant Relationship
         9. FAQs
   9. Human Resources
      1. Staff Directory
      2. Job Opportunities
      3. Hiring Practices
      4. Employee ESS Login
      5. Employee Benefits
         1. Employee Self Service
         2. Health Benefits
            1. Level Plan
            2. Select Plan
            3. Plus Plan
            4. Benefit Links
         3. Dental Benefits
            1. Level Plan
            2. Preferred Plan
         4. Vision Benefits
         5. Maryland State Retirement
         6. Police and Fire Retirement
         7. Empower Deferred Compensation Plan
         8. Flexible Spending
         9. Benefit Resources
         10. Wellness & Other Benefits
             1. Wellness Programs
             2. Employee Assistance Program
             3. Work-Life Balance
             4. Life Insurance
             5. Long Term Disability Insurance
         11. Required Notices & Forms
             1. Personnel Policies
             2. Collective Bargaining
             3. Compliance Notices
             4. Benefits Guide
      6. Compensation Study 2019
   10. Information Technology
   11. Parks & Recreation
       1. Parks
          1. Park Rules
          2. Park Improvement Projects
          3. Memorial Tree and Bench Program
          4. Dog Policy / Dog Park
          5. Tobacco Free Parks
          6. Emerald Ash Borer
          7. SkatePark
       2. Recreation Facilities
          1. Fit Room
          2. Potterfield Pool
          3. The Greens at Hamilton Run
          4. Hagerstown Field House
       3. Facility Rentals
          1. Special Events Facility Use Application
          2. Park Facility Rental Guidelines
          3. Park Rules
          4. Hold Harmless Agreement
          5. Rallies, Demonstrations, & Crowd Control
       4. Recreation Programs
          1. Indoor Programs
             1. Indoor Programs
             2. Aerial Fitness
             3. Gymnastics & Tumbling
             4. Yoga
          2. Outdoor Programs
             1. Geocaching
             2. Pickleball & Tennis
             3. Skateboarding
          3. Virtual Programs
          4. HUB CITY 100 MILER
          5. Community Garden
             1. Application
             2. Plot Fee Assistance
             3. By-Laws
             4. Garden Map
             5. Garden Rules
             6. History
             7. Contact
             8. Association Minutes
          6. Bicycling
          7. Walking & Hiking
       5. Historic Sites & Museums
          1. Jonathan Hager House
          2. City Park Train Hub
          3. Saylor House at Kiwanis Park
       6. Special Events
          1. Annual Events
             1. Community Yard Sale
             2. Touch A Truck and Train
             3. Outdoor Movies at City Park
             4. Fireworks July 4th at Fairgrounds Park
             5. Plein Air Art Festival
             6. City Park Fall Fest & Fireworks
             7. Harvest Hoedown
             8. Ghost Tour
             9. Dog Costume Parade
             10. City Park Lighting
          2. Host Your Own Event
       7. Leagues & Partner Organizations
       8. Partner With Us
          1. Sponsors
          2. Volunteers
          3. Recreation Instructors
          4. Vendors and Entertainment
   12. Parking
   13. Permits and Inspections
       1. Codes / Ordinances
       2. Permits
          1. Building Permits
             1. Additional Approvals
             2. Residential Energy Efficiency Certificate
          2. Sign Permits
          3. Electrical Permits
          4. Mechanical Permits
          5. Plumbing Permits
          6. Permit Fees
          7. Curb, Sidewalk / Driveway Entrance Permits
          8. Street Closure / Detour Permits
       3. Permit Fee Calculator
       4. Plan Review
       5. Licensing and Registration
          1. Contractor License
          2. Electrician Registration
          3. Plumber Registration
          4. On-Site Utility Contractor License
          5. Hagerstown Licensed Contractors
       6. Applications
          1. License/Registration Applications
          2. Building Permit Applications
          3. Trade Permit Applications
          4. Engineering Permit Applications
          5. Permits Division Home Page
       7. Inspections
          1. Building Inspections
          2. Electrical Inspections
          3. Plumbing Inspections
          4. Mechanical Inspections
          5. Permit Inspection Request
       8. Brochures
       9. Online Services
   14. Planning & Economic Development
       1. Planning & Zoning
          1. visionHagerstown 2035 - Comprehensive Plan Update
             1. 2022 Comp Plan Amendments
             2. 2023 Comprehensive Rezoning
             3. 2019 Comp Plan Amendments
             4. 2019 Comprehensive Rezoning
          2. LMC Amendments
          3. Application Forms
          4. Development Review
             1. Site Plans
             2. Subdivisions
             3. Forest Conservation
             4. Sewer Capacity Program
          5. Fences
          6. Signs
          7. Annexation
          8. Zoning
             1. Zoning Certificate
             2. Zoning Verification Requests
             3. Rezoning
             4. Board of Zoning Appeals
          9. Historic Preservation
             1. Historic Districts
                1. Downtown District
                2. Oak Hill District
                3. Potomac-Broadway District
                4. South Prospect Street District
             2. Historic District Guidelines
             3. Repair of Historic Windows
             4. Historic District Commission
             5. Effects of Designation
          10. Land Management Code
          11. Special Projects & Studies
              1. Bicycle Planning
              2. Vacant & Underutilized Land
              3. Shopping Center Occupancy Study
              4. Jonathan Street Heritage Preservation Project
              5. Civil War Walking Tour
              6. Hagerstown Salutes its Veterans
              7. Central Chemical
              8. Highlight Hagerstown Awards
              9. DRAFT 2023 County Hazard Mitigation Plan
          12. Planning Commission
       2. Doing Business
          1. Available Properties (Commercial)
             1. 239 N. Locust Street - SOLD  
             2. Central Parking Lot
          2. Incentives for Businesses
             1. Arts & Entertainment Tax Incentives
             2. City Center and City-Wide Redevelopment Grant
             3. City Center Vacant Storefront Incentive Program
             4. Commercial Sign & Facade Grant
             5. Enterprise Zone
             6. Fire Suppression System Grant
             7. Hagerstown Homeownership Initiative
             8. HUBZone Program
             9. Microenterprise Grant Program
             10. Opportunity Zone
             11. Partners In Economic Progress Program
             12. Rental Property Rehabilitation Grant
             13. Revolving Loan Fund Program
             14. Spring Sprout Grants
          3. Current Projects
          4. Investor/Site Consultant Toolkit
             The Downtown Plan
          5. Gigabit City
          6. Resources for Entrepreneurs
          7. Grand Opening / Anniversary Celebrations
       3. Meet the Team
   15. Police
       1. Meet the Chief of Police
       2. Divisions
          1. Administration
          2. Accreditation
          3. Crime Analyst
          4. Criminal Investigation Division
          5. Internal Affairs
          6. I.T. Department
          7. LGBTQ Liaison
          8. Narcotics Task Force
          9. Patrol Division
          10. Records
          11. Research & Grants
          12. Special Operations
              1. Special Response Team
              2. Crisis Negotiators
          13. Support Services
          14. Western Maryland Regional Crime Lab
              1. Western Maryland Regional Crime Laboratory
              2. General Forensic Information
              3. History
              4. Laboratory Services
              5. Accreditation and Certification
              6. SOPs
              7. Internship and Employment
              8. Contact Us
       3. Careers
          1. Police Officer
             1. Qualifications
             2. Job Description
             3. Salary & Benefits
             4. Hiring Process
             5. Testing
             6. Police Officer - Lateral / Certified
             7. Police Officer - Entry Level
             8. Physical Qualification Test
          2. Police Cadet
             1. Qualifications
             2. Job Description
             3. Salary & Benefits
             4. Police Cadet Information Request
          3. Police Officers
       4. Community Crime Map
       5. Programs & Services
          1. Auxiliary Police
          2. Crime-Free Housing & Qualifying Calls
          3. Crime Free Multi-Housing (Voluntary Program)
          4. Crime Prevention
          5. Landlord & Crime Free Training
          6. Crime Victim and Witness Services
          7. Fingerprinting
          8. Flock Safety Transparency Portal
          9. Medication Drop-Off
          10. Neighborhoods 1st
          11. Neighborhood Policing
          12. Online Police Report
          13. Red Light Cameras
          14. Speed Cameras
          15. Tips
          16. Victim Witness Unit
       6. Maryland Criminal Intelligence Network
       7. Personnel Commendations & Complaints
       8. Policies & Procedures
       9. Terrorism Awareness
       10. Traffic Safety Information
   16. Public Works
       1. Parking Division
          1. Citations & Fees
          2. Parking Locations & Map
          3. Parking Meters
          4. Parking Programs & Rates
          5. Parking Management Plan
          6. PayByPhone App
          7. Payments
          8. Permits
          9. EV Stations
       2. Street Division
          1. Bulk Trash Collection
          2. Street Maintenance
          3. Street Cleaning
          4. Street Tree Care
       3. Traffic Control Division
          1. Street Signs & Street Lines
          2. Traffic Signals
       4. Parks and Recreation
   17. Trash & Recycling
       1. Bulk Trash
       2. Residential Trash
          1. Collection Schedules & Zones
          2. Disposal of Prohibited Items
          3. Trash Cart Collection Program
       3. Recycling
       4. Yard Waste
   18. Utilities
       1. Electric Division
          1. Pay My Bill
          2. Understanding My Electric Bill
          3. Solar Installation Information
          4. Purchase Power Cost Adjustment Rate
          5. Residential Service Application
          6. Commercial Service Application
          7. Operating Rates and Fees
          8. Tariffs
          9. Customer Rights & Responsibilities
          10. Renewable Energy Interconnections
          11. Advanced Metering Infrastructure
          12. Report a Streetlight Outage
          13. Our System
          14. Tree Trimming/Vegetation Mgmnt.
          15. Energy Savings
          16. Safety
          17. Street Lighting
          18. Electrical Service Manual
          19. Streetlighting Manual
          20. HLD Electrical Load Sheet
          21. Pole Attachments
          22. New Construction Account Form
       2. Water Division
          1. Director's Message
          2. Consumer Confidence Report
          3. Disinfection with Chloramines
          4. Distribution
          5. Production
          6. Rates & Fees
          7. Water Savings
          8. Water Service Line Inventory Program
       3. Wastewater Division
          1. Director's Message
          2. Cured-In-Place Pipeline Rehabilitation
          3. Grinder Pump Policy
          4. Sewage Blockage Policy
          5. Our System
          6. Projects
          7. Smoke Testing
          8. Flushable Wipes
          9. Fats, Oils, and Grease (FOGs)
       4. Utilities Engineering
       5. Laboratories
       6. Utility Billing
          1. Water/Sewer Adjustment Form (pdf)
          2. Need assistance paying your bills?
          3. Scams & Fraud

Community

1. About Hagerstown
   1. History of the Hub City
   2. Hagerstown Flag
   3. Little Heiskell
   4. History of City Park
   5. Sister Cities
   6. Demographics
   7. GIS Maps
   8. Hub City Now 25
   9. Store
2. Character Counts!
3. City Marketing Brand
4. Support Downtown
   1. Dine Downtown
   2. Historic City Farmer's Market
   3. Downtown Events
5. Resident x311
   1. Utility Billing and Account Information
   2. Parks & Recreation
   3. Trash & Recycling
   4. Permits
   5. Smoke Detector Testing
   6. Street Sweeping
   7. Bulk Trash Pick-Up
6. Online Reporting
   1. Report a Pothole
   2. Street Light Outage
   3. Street Sign Repair
   4. Street Tree Maintenance
   5. Traffic Light Repair
   6. Property Violations
   7. Report a Concern to Police
7. Citizen Participation
8. Arts & Entertainment
   Hagerstown Cultural Trail
9. Gigabit City
10. Move to Hagerstown
    1. We Love City Life!
    2. Financial Incentives
    3. Find a Home
11. Job Openings
12. Live Hagerstown
    1. City Life at a Glance
    2. Financial Incentives
    3. Buy or Rent
13. Neighborhoods 1st
    Neighborhoods 1st Groups
14. Community Involvement
    1. Adopt-A-Block
    2. Board & Commissions
    3. Hagerstown Youth Council
    4. Homeless Street Guide
    5. Main Street Hagerstown
    6. Volunteer
    7. Washington Co. Disability Resource Guide
15. Recreation Programs
16. Parks
17. Visitors
    Civil War Walking Tour

Business

How Do I...

1. Apply for a Business License
2. Apply for a Job
3. Bulk Trash Sign Up
4. Contact Department Staff
5. Contact Mayor & Council
6. File a Police Report Online
7. Find Cable Franchise Agreement
8. Pay a Parking Ticket
9. Pay Taxes
10. Read City News/Advisories
11. Register to Vote
12. Report A Concern
13. Report a Problem
14. Request Public Information
15. Reserve an on-street handicap parking space
16. Run for Mayor or Councilmember
17. Use Invoice Cloud Online Payment Portal
18. View City Events
19. View City Maps
20. Volunteer