Customer Service

Due to the Coronavirus issue

For City of Hagerstown customers requiring assistance with electric service applications and transfers, applications are available both on our website and in packets staff have created and placed by the front door of City Hall.

While there are no cut-offs currently for delinquent accounts (per the governor), we encourage you to be proactive and set up a payment plan now if you are behind on your bill. Please exercise fiscal responsibility as the grace period is only temporary. Thank you in advance for your cooperation.

This department is available to answer a wide range of questions concerning City Light and Water/Wastewater accounts.  These include:  charges, rates, moving into/out of the service area, payment plans, taking payments, and other issues regarding utility services.  Online payment and account information retrieval is available through the Utility  ONLINE PAYMENT PORTAL.

TAX DEPARTMENT - (301) 739-8577, Ext 702
You may inquire / pay your real estate / personal property taxes in City Hall - 1st Floor during normal business hours (8:00 AM - 4:30 PM, Monday-Friday).  You may also inquire / pay your bill online at TAX PAYMENT PORTAL.

The function of the Customer & Support Services department is to provide accurate and timely meter reading and billing as well as courteous and efficient customer service to utility customers. This department is responsible for reading the meters and billing of 17,300 electric accounts and 24,250 water, sewer and landfill accounts.

Customer & Support Services is responsible for billing and collecting all tax accounts and the collection of utility and various payments submitted to the City. The Customer Service representatives in Treasury provide courteous and efficient customer service to the public to assist with payments and questions.

Functions of this department include preparing all bills for real estate and personal property taxes, as well as then providing a collection service for these taxes. The department also collects all incoming utility payments, miscellaneous receivables, miscellaneous fees and parking tickets. The Treasurer's office also has the responsibility of preparing deposits and bank and general ledger account reconciliations.

Our Customer Service Representatives support customers by phone or in person to assist with new service and other electric, water and sewer service-related questions. Customer Service Representatives also issue water and sewer service permits.

Customer & Support Services oversees the parking meter and parking deck operations. In addition, Support Services issues parking permits for monthly parking in various City of Hagerstown parking facilities.

Beth Everhart, Customer Service Supervisor

Customer Service Representatives
301-790-4160 between 8:00 and 4:00 M-F
301-739-4028 fax

For Tax-related questions:
Phone: 301-797-6210 between 8:00 am - 4:00 pm, M-F
Fax: 301-739-4028

For Electric, Water and Sewer and other customer service-related questions:
Phone: 301-790-4160 between 8:00 am and 4:00 pm, M-F
Fax: 301-739-4028

City Hall
1 East Franklin Street, 1st floor
Hagerstown, MD 21740