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1. When can I attend and/or speak at a Mayor and Council meeting?

Work Sessions are typically held the first three Tuesdays of the month beginning at 4:00 p.m. Citizens may attend and listen in on these meetings. The Regular Session is typically held at 7:00 p.m. the fourth Tuesday of the month. At the Regular Session, public comments are allowed. The meetings are held in the City Hall Council Chamber located at One East Franklin Street, Hagerstown. Additionally, all meetings are broadcast live on Antietam Cable Channel 25. Mayor & Council meeting can also be viewed on the City of Hagerstown's YouTube channel.

City of Hagerstown's YouTube Channel

2. How can I tour City Hall?

You may contact the Administration office at (301) 766-4175 to arrange for a tour.

3. How do I resolve an issue with a department?

You may contact the Administration office at (301) 766-4175 and we will assist you in contacting the proper department manager to have them assist you with your concerns or needs.

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1. Is there a Noise Ordinance in Hagerstown?

Yes, the Chapter 155 of the City Code prohibits unreasonably loud noises.

2. Where do I apply for a marriage license?

The clerk of the Circuit Court issues marriage licenses in Washington County, visit Clerk's Office Circuit Court for Washington County, MD.

3. How do I file to run for Mayor or councilmember?

Candidates must file Candidacy Forms with the Washington County Board of Elections (240 313-2050) by January, 2020.

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1. Do I need a license to rent my apartment?

Yes. All rental properties in the City of Hagerstown must be registered annually. There are a few exceptions, please contact the Code Administration office at 301 739-8577 extension 103 for exceptions.

2. Do I need to register a property that is under a rent to own agreement with the tenant?

Yes, you still need to register the property. Once the settlement has been finalized it can beremoved from the rental licensing program. You will need to notify the officewhen this happens by calling 301-739-8577 ext. 805.

3. What are the snow removal guidelines?

City of Hagerstown ordinance requires that property owners clear sidewalks after the end of a snowfall within 10 hours for areas outside the City Center business district, four hours within the City's business district (daytime hours begin at 5am). For more information see the

Snow Shoveling Flyer

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1. What do I need a permit for?

All new buildings, additions, decks, porch enclosures, retaining walls, signs, and renovations. All electrical, plumbing, and mechanical work require a permit. Please contact Code Administration office if you are unsure a permit is required.

2. Where do you make permit applications?

In the Planning & Code Administration Division located on the 3rd floor, Room 300, at 1 E. Franklin St., Hagerstown, MD.

3. How long does it take to get a permit?

Trade (electrical,plumbing, mechanical) permits are issued in the same day pending all up-to-date information is on file with the City of Hagerstown.

Building permits are usually issued approximately two-three weeks after a complete application is submitted, but processing time may take longer if application is incomplete or project is more complex.

Small Residential Projects may qualify for Next Day Building Permits.

4. Why are architectural/designed professional plans required for commercial projects?

Construction documents shall be prepared by a registered design professional according to section 107 of the IBC (International Building Code)

5. Are there local amendments in the City of Hagerstown?

Yes. See Code/Ordinances

6. Who do I call to set-up an inspection of my property?

For permitted work, call the Inspection Request Line at (301) 797-6313. For licensing inspections, call (301) 739-8577 extension 103.

7. What is the ground snow load for the City of Hagerstown?

One and Two Family - The ground snow load is 30 PSF (pounds per square feet)

Commercial and other structures - The ground snow load is 40 PSF (pounds per square feet)

8. What is the frost line for the City of Hagerstown?

The frost line is 30 inches below grade.

9. Is there a size limit for signs?

Yes. All signs must conform to Appendix H from the IBC, the Land Management Code (Chapter 140) and the City of Hagerstown Sign Ordinance.

10. Is there a limit to the number of ground/directional signs on a property?

Yes, the limit is 500 total square feet for all ground/directional signs combined. Also, sign applications are subject to an engineering review which may limit the number.

11. Are designed professional plans needed for electrical/plumbing/mechanical installations?

Yes, when the occupancy is 15 or more persons.

12. Does the City of Hagerstown require Manual-J or Manual-D plans?

Yes. Manual-J or Manual-D plans shall be submitted with the Mechanical permit applications for new or replacement of a system.

13. As a homeowner, can I apply for my own electrical/plumbing/mechanical permits?

When the homeowner resides in the same home as they wish to do work in, permits may be applied for

Plumbing permits for fixtures, such as toilet, sinks, tubs
All Mechanical permits

All electrical permits must be applied for by City licensed Electricians

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1. How often do smoke alarms, smoke detectors, carbon monoxide alarms, and combination alarms have to be replaced?

In all residential occupancies, all alarms shall be replaced every 10 years

2. What are the required UL listings for smoke and carbon monoxide alarms?

o  All smoke alarms shall be in compliance withUL217 or UL268. 

o  All carbon monoxide alarms shall be incompliance with UL2034 or UL2075. 

o  All combination alarms shall be in compliance with all UL listings.

3. On what levels of a dwelling are alarms to be installed?

o Smoke alarms, smoke detectors, carbon monoxide alarms, and combination alarms shall be installed on every level including basements.  These types of alarms are not required in nonhabitable attics and crawl spaces.

4. Where are alarms to be installed near bedrooms?

Smoke alarms, smoke detectors and combination alarms shall be installed outside each separate sleeping area in the immediate vicinity of the bedrooms.  Structures built or alerted after January 1, 2001 shall also install smoke alarms or smoke detectors in each sleeping room.  Smoke alarms or smoke detectors shall be installed within 21 feet of any door to a sleeping room, with the distance measured along a path of travel. [2016 NFPA 72 29.5.1.1]

5. Are the alarms to be interconnected?

o  Structures built on or after January 1, 1989 shall have interconnection of smoke alarms, smoke detectors and combination alarms.

o  A Code Official may require interconnection of alarms on structures built prior to January 1, 1989 if substandard aspects of the building warrant such a measure to protect public health, safety and welfare.

6. Are carbon monoxide alarms to be interconnected?

Alarms in existing construction are not required to be interconnected unless required by the Code Official.

7. What type of power source is required for a smoke alarm in a one and two family dwelling?

o  Structures built before July 1, 1975 shall have a 10 year lithium battery powered smoke alarms or combination alarms that are sealed and tamper-resistant.

o  Structures built between July 1, 1975 and June30, 1990, shall have an AC primary smoke alarms or combination alarms.

o  Structures built on or after July 1, 1990 shall have an AC primary with battery backup smoke alarms or combination alarms.

8. What type of power source is required for a smoke alarm in a three family dwelling?

o  There are two options

                    Option 1 – Install 10 year lithium battery power smoke alarms or combination alarms on every level, outside each separate sleeping area in the immediate vicinity of the bedrooms and in each bedroom, or

                    Option 2 – Install AC primary with battery backup smoke alarms or combination alarms on every level, in each dwelling unit outside each separate sleeping area in the immediate vicinity of the bedrooms.

9. What type of power source is required for a smoke alarm in a four or more unit dwelling?

All four or more unit dwellings shall have AC primary with battery back-up smoke alarms, smoke detectors or combination alarms.

10. What type of power source is required for carbon monoxide alarms?

o  All structures shall meet one of the following power sources requirements

• 10 year lithium battery powered carbon monoxide alarms that are sealed and tamper-resistant
• AC primary with battery backup carbon monoxide alarms
• Alarms connected to an on-site control unit that monitors the carbon monoxide alarms remotely
• Other system as approved by the Fire Marshal’s Office and the Planning and Code Administration Department, or authority having jurisdiction

11. What type of smoke alarm or carbon monoxide alarm is required for deaf or hearing impaired occupants?

The alarms must be approved by a nationally recognized testing laboratory for electrical appliances and approved by the Fire Marshal’s Office and be sufficient to warn deaf or hearing impaired residents or occupants.

12. How close can a smoke alarm be to the corner of the wall and ceiling?

Smoke alarms or smoke detectors mounted on walls shall be located not farther than 12 inches from the adjoining ceiling surface. (2016 NFPA 72 - 29.8.3.3)

13. Where can a smoke alarm be installed on a wall?

Smoke alarms or smoke detectors mounted on walls shall be located not farther than 12 inches from the adjoining ceiling surface. (2016 NFPA 72 - 29.8.3.3)

14. Where is a smoke alarm to be installed when you have a peak ceiling?

Smoke alarms mounted on a peaked ceiling shall be located within 36 inches horizontally of the peak, but not closer than 4inches vertically to the peak. (NFPA 72 – 11.8.3.2)

15. Where is a smoke alarm to be installed on a sloped ceiling?

Smoke alarms mounted on a sloped ceiling having a rise greater than 1 foot 8 inches horizontally shall be located within 36inches of the high side of the ceiling, but not closer than 4 inches from the adjoining wall surface. (NFPA 72 – 11.8.3.3)

16. Where is a smoke alarm to be installed on a tray-shaped ceiling?

Smoke alarms shall be installed on the highest portion of the ceiling or on the sloped portion of the ceiling within 12 inches vertically down from the highest point. (2016 NFPA 72 - 29.8.3.4.11)

17. Are smoke alarms allowed to be installed near cooking appliances?

Smoke alarms and smoke detectors shall not be installed within an area of exclusion determined by a 10 foot radial distance along a horizontal flow path from a stationary or fixed cooking appliance, unless listed for installation in close proximity to cooking appliances.  Smoke alarms and smoke detectors installed between 10 feet and 20 feet along a horizontal flow path from a stationary or fixed cooking appliance shall be equipped with an alarm silencing means or use photoelectric detection.  (2016 NFPA 72 - 29.8.3.4)

18. Can smoke alarms be installed near bathrooms?

Smoke alarms shall not be installed within a 36 inch horizontal path from a door to a bathroom containing a shower or tub (2016 NFPA72 – 29.8.3.4.6)

19. Can smoke alarms be installed near ceiling fans?

Smoke alarms shall not be installed within a 36 inch horizontal path from the tip of the blade of a ceiling-suspended (paddle)fan. (2016 NFPA 72 – 29.8.3.4.8)

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1. Are there income guidelines for buying a city Homeownership house or to be eligible for a Home Rehab loan?

The total household income cannot exceed the income guidelines. These guidelines change yearly. Please contact the Community Development office at (301) 739-8577 Extension 131 for the most current income guidelines.

2. How long does the process of buying a home or securing a loan take?

The process of buying a city home or securing a Home Rehab Loan typically takes 90 to 120 days.

3. How do I hold an event in the city?

If a person would like to do an event in one of the city parks or playgrounds, they would contact the parks office at (301) 739-8577 Extension 160. The parks office would have the regulations, fees and requirements.

If a person would like to do an event in the city but not in a park, they should contact the DCED office at (301) 739-8577 Extension 111. Please have the date, time, and place of your event. Please have a brief description of the type of activities and vendors. Depending on the type of event, there may be permits or licenses required. The city does require any organization or individual hosting an event in public areas to provide a Certificate of Insurance with the City of Hagerstown as an added insured. The general liability is determined by the type of activities.

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1. How do I request documents or public records?

Contact our offices in writing with your request, by email or mail to:
Communications
1 E. Franklin Street
Room 202
Hagerstown, MD 21740
For more information call (301) 739-8577 Ext 829.

2. How do I get updates and releases from the city media center?

Visit News Flash notification system

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1. What bills can I pay online?

The City of Hagerstown, MD is excited to offer residents an easy and convenient method to view and pay online:

• real estate tax
• personal property tax
• water bill
• electric bill
• parking passes/invoices

• business licenses
• general bills
• bulk trash
• permits

Online Payment Portal

2. How can I pay my taxes?

You may visit City Hall at 1 East Franklin Street to pay them in person, make a payment by phone by calling (301)739-8577, Ext 702, or pay by U.S. mail at the address on your bill. Please note that if you pay by phone, a $7 processing fee will be included.

You may pay/inquire about your tax bill online.

3. How do I get answers to questions regarding my light or water / sewer bill?

Questions can be answered in person at City Hall (1 East Franklin Street), by phone at (301) 790-4160, or by email at customerservice@hagerstownmd.org.

4. How to use Invoice Cloud

Frequently asked questions about Invoice Cloud

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1. How can I obtain a reserved handicap parking space on my street?

You must first obtain and submit an application for a reserved handicap space to the Maryland Motor Vehicle Administration. MVA will contact your doctor to verify your medical condition, and will then complete an investigation to determine whether or not a reserved space is warranted. If MVA feels that your request has merit, they will notify you, the State Highway Administration, and the City that they have approved the request; the City will then install the required handicap parking sign. To begin the process, please call the MVA office in Glen Burnie, MD at (410) 768-7646, or refer to the links on the City's Handicap Parking page: Handicap Parking Space Requests

2. I have a drainage problem at my property – can the City help to solve it?

If the problem is related to part of the City’s public storm drainage network, or to a public road or alley right-of-way, the Engineering Department may be able to help resolve the problem. If the problem is on private property and not related to a public system, the Engineering Department may be able to give guidance on how to resolve the problem, but it will be up to the private property owner to make it happen. In either case, you may call the office of the City Engineer at (301) 739-8577 extension 125 to request a consultation.

3. There is an unused alley right-of-way next to my property, and I would like to claim it as part of my land – what is the process for getting the City to convey this right-of-way to me?

If you would like to permanently add part of the right-of-way to your property, you can request that the City prepare a “quit claim” deed that gives up any interest/rights that the City has to the land. If you would just like to use part of the right-of-way for your own purposes without officially making a claim on the land, you can request a “license agreement” from the City. In either case, call the office of the City Engineer at (301) 739-8577 ext. 125 to discuss your request with staff.  You can also refer to the City's Quit Claim Policy for more information.

4. How do I request the installation of speed bumps, traffic signs, or traffic calming devices?

Please contact the office of the City Engineer at (301) 739-8577 ext. 125 to discuss your request. Depending upon the specific nature of the request, it may then be directed to the City's Board of Traffic and Parking for review.

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1. How can I qualify for a free smoke detector?

The Fire Department installs smoke alarms free of charge in any residence located in the city limits. Call (301) 791-2544 between 8:00 a.m. and 5:00 p.m. to schedule the installation of a smoke detector in the sleeping areas of your residence.

2. Is open burning permitted in city limits?

Yes. It must be a commercial self-contained patio style stove used in accordance with all manufacturer’s specifications and not violating any other fire regulations. See Fire Marshal for more information.

3. When I call for an ambulance, why would a fire truck show up?

When you call 9-1-1 for a medically related call, our job is to provide you the quickest response from the closest qualified personnel. This sometimes mean you'll see an EMT or Paramedic from the City fire department before the ambulance arrives. This is routine for medical conditions that are considered more serious.

4. How do I get a copy of a fire report?

You may obtain a copy of a fire report by filling out a fire report request form. The appropriate payment must accompany your request. The link to the request form is below.

http://md-hagerstown2.civicplus.com/forms.aspx?FID=120 Fire Report Request Form

5. What fire codes are used in the city?

The City of Hagerstown currently uses National Fire Protection Association Codes and Standards, BOCA Fire Prevention Code, and the Maryland State Fire Prevention Codes. See Fire Marshal for more information.

6. How do I anonymously report a tip or file fire/life safety complaint?

Anyone can anonymously report a tip or file a fire/life safety complaint with the Hagerstown Fire Marshal's Office. Anonymous Tip

7. Why do so many fire trucks show up?

During a 9-1-1 call, your 9-1-1 dispatcher receives the information you're providing and begins entering it into a computer. Their computers utilize computer aided dispatch software that is capable of processing the information so a recommendation can be made on what public safety assets to send. The software will recommend which units by location, type and quantity needed by incident type.

It is not uncommon for the software to recommend more units from the onset of the incident. This is a significant benefit to the public in that it gets additional resources to the scene quicker. It also benefits the fire service to improve the safety of the responder's by having more available people earlier in an incident.

8. What information do I need to provide to 9-1-1?

- We will always ask for your address and phone number and confirm it twice. We will also get the calling party's name and what party they are (1st, 2nd, 3rd).
- If it's a fire related call, we ask where the fire is, the status of the occupants and have them leave the structure.
- If it's an EMS call, in case entry we will ask the age, conscious and breathing status. Then, depending on the nature of call, we will ask anywhere from 3-10 more questions relating specifically to the medical emergency they are having. We will also provide them Pre-Arrival Instructions(if deemed appropriate) and we always provide them Post Dispatch Instructions.

9. How do I get a car seat installed?

Proper car seat installation is imperative for the safety of your child. The Hagerstown Fire department does not install child safety seats.

Meritus Medical Center regularly schedules seat installations by appointment.

http://www.meritushealth.com/Events-Calendar/Event-Details.aspx?Event=21

10. How do I request a station tour?

Fire station tours can be scheduled by phone or by going to the "Request a Service" tab to your left.

11. How do I become a member of the Hagerstown Fire Department?

Please go to the "Join Us" tab to your left to learn about employment and volunteer opportunities with the HFD.

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1. How do I apply for a job with the City of Hagerstown?

Please visit our Job Opportunities for a listing of all current open vacancies. Each vacancy announcement will have detailed information on how to apply as well as a brief job description, statement of required qualifications and education, and the deadline to apply.

2. What happens after I submit my application?

The Human Resources Department will review your resume or application to determine if you meet the qualifications for the position. The steps of the selection process vary depending upon the position. For example, some positions may require the applicant to pass a pre-employment knowledge, skill, and abilities assessment.

3. How long is my resume / application active? Can I apply to more than one job?

Your resume and/or application remains active only as long as the position you applied for remains open. Once the job posting closes (position filled) you would need to reapply. You may also apply to more than one position; however you must apply separately under each vacancy announcement.

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1. Do customers have to set up an account to pay an invoice via Invoice Cloud?

No. Registration is not required for “One Time Pay.”

2. Do customers get locked out of the Online Payment Portal after numerous login attempts?

No, they do not.

3. How do I reset my password?

From the Customer Portal Sign On screen, select “Forgotten Password” link near bottom left of screen and follow directions. 

4. Can customers change their address on the Online Payment Portal, and will it automatically update the City of Hagerstown Customer Service records?

No. If a customer needs to update a mailing address, telephone number they must contact a City of Hagerstown Customer Service Representative:

• By telephone: 301.790.4160
• By email: customerservice@hagerstownmd.org 

5. What is the difference between AutoPay and Recurring Scheduled Payments?

AutoPay. AutoPay is a scheduled payment in full for the due date every month. This feature allows customers to automatically pay their bill(s) in full each month. If customers sign up for AutoPay, they will get a reminder several days prior to the payment date. 

• AutoPay must be set up two business days prior to the due date to ensure the payment is processed.

Recurring Scheduled Payments. Recurring Scheduled Payments can be for any amount and customers may select time frames and dates to pay. The bill’s due date remains the same. If a fixed payment option is chosen, the balance due may not be paid in full. Customers may schedule more than one payment per month. There are four options from which customers may choose:

• Pay in full on invoice due date (Note: if this option is selected, the balance due at the time the bill was uploaded to Invoice Cloud is paid).  
• Pay in full on selected day.
• Pay a fixed payment amount on invoice due date.
• Pay a fixed payment amount on selected day.

6. If payments are made at City Hall with a Customer Service Representative or by telephone, will they show up on Invoice Cloud?

Payments taken by a Customer Service Representative either in person or by telephone will not show up immediately in Invoice Cloud as a payment. The balance due on the account will reflect on the next business day. 

7. When will electronic check payments be processed if they are scheduled on a Saturday or a Sunday?

If a scheduled payment or AutoPay date falls on a weekend, the payment will still process. However, if the payment method is an electronic check (ACH), it may not show up on the customer’s bank account as a pending payment until Monday morning. If a credit or debit card is used, payment will be authorized in real time.

8. Is there a recommended browser to use when accessing the Invoice Cloud system?

Yes, Google Chrome is recommended.

9. If a City of Hagerstown Customer Service Representative enrolls a customer in paperless billing via the Biller portal, does the customer receive an email notification?

Yes. The customer receives an email confirming they are enrolled in paperless billing.

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1. How do I contact a city/county department?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

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1. How do I file to run for Mayor or Councilmember?

Candidates must file Candidacy Forms with the Washington County Board of Elections (240 313-2050) by January 11, 2012.

2. Which councilmember is assigned to my ward?

The council serve all city residents and you may speak to the councilmember of your choice.

3. When can I attend and/or speak at a Mayor and council meeting?

Work Sessions are typically held the first three Tuesdays of the month beginning at 4:00 p.m. Citizens may attend and listen in on these meetings. The Regular Session is typically held at 7:00 p.m. the fourth Tuesday of the month. At the Regular Session, public comments are allowed. The meetings are held in the City Hall Council Chamber located at One East Franklin Street, Hagerstown. Additionally, all meetings are broadcast live on Hub City 25 (Antietam Cable Channel 25), City of Hagerstown's YouTube Channel and City of Hagerstown - Municipal Facebook page.

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1. When does the 100 Miler start?

The program begins on Friday, January 13, 2023. The programs runs for 100 days, concluding on Saturday, April 22. Late Registration through January 31.

2. How do I track my miles?

Record Your Own Miles: The program is self-reporting, you are accountable for tracking your own miles. You can simply do one mile a day or you can complete 2 miles one day and take a break the next - the goal is to complete 100 miles (or more) in 100 days, it’s all up to you!

3. How can I get 100 miles in 100 days?

There are lots of physical activities that get your body moving. 20 minutes of continuous physical activity (like a Yoga class, skiing, golf) counts as one mile, or simply walk or run a mile, it all counts! Get creative and remember, it’s all about having fun while making a lifestyle change! Email us any questions on making your miles count at: ariley@hagerstownmd.org

4. What is the incentive?

All registered paid participants are automatically eligible to win weekly prizes and entered into the Grand Prize drawing(s) at the finale. Weekly prize winners will be randomly drawn each Thursday, and winners announced via our website! If you do the math, that’s the chance to win one of 14 weekly prizes like a personal fitness session, golf or swim passes, and gift certificates. We will send you weekly emails to keep you motivated with ideas on how to get your miles in! You get your own parks & rec ‘virtual coach’ as part of the program.

5. How much does it cost?

$10 without t-shirt; $20 with t-shirt.$25 for a long sleeve t-shirt. Register with your dog and get a t-shirt and a doggie bandana for $25. 

6. Who can register?

Anyone in the community who is up for the challenge! Not restricted to City residents. Help us fight the obesity rate in the City and County!

7. How can I be eligible for prizes?

All registered paid participants are automatically eligible to win a weekly prize and entered into the Grand Prize drawing at the end of the 100 days! To claim your prize, you must provide a completed and signed miles tracking form to the Parks & Rec office at Fairgrounds Park on 351 N. Cleveland Ave. Hagerstown, MD 21740

8. What is the goal of this challenge?

The ultimate goal is to have fun, while getting healthy and active! Make it fun, sign up with a friend, get the miles in with your dog, try something new…Good luck!!!

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1. How can I reserve a pavilion at one of the parks?

Beginning on the 1st business day of January, we start accepting reservations for use of our facilities. Pavilion reservations are accepted for City Park, Fairgrounds Park, Hager Park, Pangborn Park and Wheaton Park. For rental reservations, call the Parks & Recreation office at (301) 739-8577, extension 169. Additional information can be found on the City's Facility Rental Overview.

2. How do I request to rent the indoor Fit Room at Fairgrounds Park?

Download the application to request rental of the Fit Room at Fairgrounds Park, 532 N. Cannon Ave. for your private party or business function. Return completed pages of the application to the City of Hagerstown Parks & Recreation division, 351 N. Cleveland Ave. The cost is $50/hour with a 4 hour minimum, plus a $25 admin fee, and a $75 COVID cleaning fee. For more information, or to check availability of the Fit Room, call: 301-739-8577 x 170. Please keep in mind: a key pick-up date will need to scheduled the week prior to your rental, and a key drop-off following your Fit Room Rental. 

3. How do I sign up for a recreation program?

To view listings of indoor and outdoor recreation programs, visit: www.hagerstownmd.org/recreationprograms

You may enroll and pay online by clicking through the registration links. Your first time enrolling in a City of Hagerstown Parks & Recreation program, you will need to create a customer account first, by submitting requested customer information, before enrolling in the program. For enrollment assistance over the phone, call our Parks & Recreation staff: (301)739-8577 x 170. 

4. How can I tell whether or not a particular park pavilion has electric service, a BBQ grill, nearby restrooms, or nearby parking?

All park pavilions available for rent have electric service and a grill; the distance to restrooms and/or parking depends upon the particular park and pavilion in question. You can view maps showing the amenities available at each park through the Park List link below; for more information, contact the Parks & Recreation office at (301) 739-8577, extension 169. Park List

5. How much does it cost to get married in the park?

Pavilions can be rented, however, we do not accept reservations for specific areas such as the rock springs, fountains, gardens, etc.

6. Are dogs allowed in the parks?

Dogs are permitted in all City parks provided they abide by the Washington County Animal Control Ordinance, are kept on a 6-foot leash, and follow the posted rules. Dogs are not permitted in children’s play areas and pavilions occupied by others. For more information, see Dog Policy and Dog Park

7. Refund Policy for all(non-pavillion) Facility Rentals

All reservations are rain or shine; the City does not issue refunds due to inclement weather.

All requests for refunds and/or changes must be submitted in writing to the Parks & Recreation office at 351 N. Cleveland Ave, Hagerstown, MD 21740. Requests received by the Parks & Recreation officeforty-five (45) business days or more before the date the facility is reserved will receive a fifty percent (50%) refund of the total paid in the form of a credit which can be used for future City Parks & Recreation events or facility reservations. No cash, check, or credit card refunds will be issued. After forty-five (45) days, renter forfeits the entire amount paid.

If you need to change the date or location of your facility rental, please contact our office. The request must be received by the City forty-five (45) business days or more before the original reservation date. No date or location change requests will be accepted by the City if LESS THAN forty-five (45) business days before the original reservation date.

8. Refund Policy for Pavilion Rentals

The City does not issue refunds, credits, or transfers due to inclement weather. All requests for refunds and/or changes must be submitted in writing to the Parks & Recreation office at least (30) thirty days before the date the Pavilion or Band Shell is rented to receive a refund of the total amount paid. If the request is received less than (30) thirty days, renter forfeits the entire amount paid.

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1. How do I apply for a zoning certificate?

You can apply for a zoning certificate in person in the Planning and Code Administration Office on the third floor of City Hall located at One East Franklin Street. The City requires that a Zoning Certificate be obtained before a business/trader's license is obtained from the Washington County Circuit Courthouse and before a business opens within the City limits. There is a filing fee to obtain a zoning certificate. Depending on the prior use, a change of use building permit my be required. Zoning Certificate Information

2. Do I need a permit to replace all or a portion of my fence?

Yes. Fence permits are required for the construction of a new fence or the replacement of any part of an existing fence. You can apply for a fence in person or by mail in the Planning and Code Administration Office on the third floor of City Hall located at One East Franklin Street. Fence permit applications are available on the "Application Forms" webpage. There is a fee associated with a fence permit.

Non-residential fences may also be subject to landscaping requirements in accordance with the Land Management Code. Fences can be no taller than 6 feet in residential zoning districts, 8 feet in commercial zoning districts, and 10 feet in industrial zoning districts. Additional Fence Information

3. My property is located in a historic district and I want to make exterior improvements. Do I need approval from the Historic District Commission?

Yes. All exterior improvements to a building, including fences, must be approved by the Historic District Commission (HDC) before a permit can be released. Applications for HDC review are free and can be submitted to the Planning and Code Administration Office on the third floor of City Hall located at One East Franklin Street. Once your application is received, it will be scheduled for the next available HDC meeting. Depending on location, the proposed project must generally follow either the Downtown Historic Guidelines or the Residential Historic Guidelines.

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1. How do I get a copy of a police report?

Requests for copies of reports (Accident or Incident) must be made in writing. Request forms are available at Police Headquarters or may be downloaded here. The costs is $5.00 per report plus mailing fees if applicable. Accident reports are provided at no costs to involved parties if emailed or received at HPD. However, mailing fees, if applicable must be paid by the requestor.

Police Request Form

Persons seeking to make a request under the Freedom of Information Act (FOIA) or Public Information Act (PIA) need to go to the City Public Information Request page by clicking here.

Agency Background Requests can be emailed to Candace Diehl or by fax 301-393-4951
Email: cdiehl@hagerstownpd.org
Phone: 301-739-8577 x 265

Agency Police Record/Accident Request are completed by Tamra Gossard.
Email: tgossard@hagerstownpd.org
Phone: 301-739-8577 x 209

2. How can I stay informed about drugs in the community?

The Washington County Narcotics Task Force provides current information on drug trends through their website at http://www.wcntf.net/

3. Where can I drop off old medication?

Medications can be dropped off at police headquarters Monday - Friday 8AM - 6PM.

4. How do I make a commendation or complaint about a police officer?

Anyone may compliment or make a complaint against a police officer in the following manner:

1. Online - click here
2. by telephone at 301-790-3700
3. by email at internalaffairs@hagerstownpd.org
4. In person to any police officer of the City of Hagerstown.

For more information about the procedures, click here.

5. Where do I get information on registering/getting permits for my commercial fire alarm/security alarm?

Washington County handles all of these permits, even those within city limits. You may find more information here: https://alarms.washco-md.net

6. How do I join the Hagerstown Police Department?

The Hagerstown Police Department is hiring currently certified police officers, both lateral (in-state) and comparative compliance (out-of-state).

7. How can I get fingerprinted?

The Hagerstown Police Department no longer offers fingerprinting services. For more information regarding fingerprinting services, including locations in Washington County, please visit the Department of Public Safety and Correctional Services webpage at dpscs.maryland.gov/publicservs/fingerprint.shtml

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1. How can I dispose of large, unwanted items that regular trash does not take?

To schedule or pay for a bulk trash pickup visit bulk trash collection.

bulk trash page.

2. How can I get a street tree trimmed?

Please fill out a Street Tree Maintenance Request Form and we will go out and assess the type of work needed on the tree. After we looked at the tree we will contact the Department of Natural Resources to obtain necessary permits. Then we will notify our contractor and they will schedule requested work. To know for sure that your tree is designated as a street tree please see City Code 216.3. Street Tree Maintenance Request Form

3. My trash was not picked up today. Who should I call?

Please call the Hagerstown Recycles hotline at (301) 739-8577 ext. 106; our office does not handle residential trash other than the Bulk Trash Pick Up Program.

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1. How do I pay for a parking ticket?

Parking tickets may be paid at:
City Hall
Billing Department
1 E. Franklin St.

You may also make a payment at our after-hours drop box located on Potomac Street in front of City Hall. Payments can also be made online.

2. How do I purchase a monthly parking pass?

Monthly parking passes for the decks and parking lots may be purchased at City Hall at the first floor Billing Department.

3. What do I do if there is a boot on my car?

If your vehicle has been immobilized it is because you have at least THREE or more outstanding parking tickets and the third ticket has now gone over 30 days past due. To have the boot removed you must pay ALL of your outstanding fines plus a $100.00 boot fee. Payments are accepted at the Billing Department at City Hall, Monday through Friday between the hours of 8:00 am and 4:30 pm. When full payment has been received and the parking office is notified by the cashiers, an enforcement officer will be dispatched to remove the boot from your vehicle.

4. What do I do when I get a notice from the Maryland Motor Vehicle Administaration (MVA) that my registration has been flagged?

First, pay all outstanding parking fines, including the $100 vehicle boot fee if applicable, then a release form will be sent from the city notifying MVA of the payment.

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1. Are the streets being swept today because of inclement weather?

The general rule is: the streets will not be swept when roads are icy, have snow, or the temperature is below approximately negative 25 degrees Fahrenheit. However, sometimes other factors come into play or when conditions are borderline, street sweeping will be decided on a day to day basis. You can call the Public Works Office at (301) 739-8577 ext. 178 to find out on a particular day.

2. I am going on vacation but have to leave my car parked in the street. What if my street is being swept during this time?

Call the Public Works Office at (301) 739-8577 ext. 178 to notify us of the time frame and with your vehicle information and the ticket writing personnel will be informed.

3. How can I schedule a bulk trash pick up?

To schedule or pay for a bulk trash pickup visit Bulk Trash Collection.

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1. How can I apply for a reserved handicap parking space?

You must first obtain and submit an application for a reserved handicap space to the Maryland Motor Vehicle Administration. MVA will contact your doctor to verify your medical condition, and will then complete an investigation to determine whether or not a reserved space is warranted. If MVA feels that your request has merit, they will notify you, the State Highway Administration, and the City that they have approved the request; the City will then install the required handicap parking sign. To begin the process, please call the MVA office in Glen Burnie, MD at (410) 768-7646, or refer to the website: http://www.mva.maryland.gov/About-MVA/DISABILITIES/default.htm submit an application

2. Who do I contact when I think a traffic signal is not operating properly?

Contact Erik Kline at 301-739-8577 x 177, or email at: traffic@hagerstownmd.org. Mr. Kline and his staff will investigate and repair if necessary. Timming change requests will be forwarded to the Traffic Engineer with the Parks & Engineering Department for possible implementation. Please be specific when filling out the request, especially as to what time of day you are traveling through this intersection.

3. Who do I contact when I want to report a malfunctioning traffic signal that is not within city limits?

If a signal is on flash or completely out please call 911!

For State intersections please contact: State Highways: 301-791-4790
for County intersections contact: County Highways: 240-313-2720, you may also call Erik Kline at 301-739-8577 x. 177 or email traffic@hagerstownmd.org and we will forward your report to the appropriate agency.

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1. How do red light cameras work?

Radar technology monitors an approaching vehicle's position and speed as it nears the white stop line at an intersection. If an approaching vehicle is exceeding a preset threshold speed prior to the intersection and the traffic signal is red, the camera system will initiate a photograph sequence. The camera first captures a wide-angle photograph of the vehicle before it enters the intersection with the traffic signal clearly illuminated red. Shortly thereafter, the camera captures another photograph of the vehicle in the intersection with the traffic signal still illuminated red. The license plate image is obtained from one of the high resolution photographs.  The red light cameras utilize a flash to enhance the photographs and license plate.  The camera systems also use full-motion video clips to supplement the photographs printed on a red light camera citation. A multi-step review process occurs prior to issuing each and every citation and it is ultimately trained Hagerstown Police personnel who make the final determination if the criterion to issue a citation was met.

2. How is revenue from the Red Light Camera Program allocated?

Red Light Camera Program revenue is allocated in the City of Hagerstown’s General Fund where it will be used for Police Department functions.

3. What does a red light camera look like?

The cameras and detection devices are mounted on dedicated metal poles prior to and/or after an enforced intersection approach.

4. Do red light cameras reduce collisions and red light running at intersections where they are used?

Because Hagerstown’s program is new, studies and data will be forthcoming. However, Howard County, Maryland’s program shows significant results in improving safety. A 2008 study (the most recent available) by the Howard County Traffic Engineering department showed an overall collision reduction of 29 percent at enforced approaches. Right-angle collisions have been reduced by 55 percent. The same study also showed an overall reduction of rear-end collisions at sites where the cameras are used. A 2015 Howard County analysis reveals that red light running at enforced sites has reduced by 59 percent when comparing the sites' initial month of activation to their 2015 monthly averages. The same analysis shows that when comparing each camera sites' first full calendar year of recorded red light running to 2015, there is an overall 31 percent reduction.

5. Can the cameras be used to enforce other violations, such as not wearing a seat belt, texting while driving or speeding?

No. Maryland law prohibits the use of red light cameras for any other purpose other than enforcing red light camera violations.

6. If I come to a stop after the white line, will I be issued a citation?

If a vehicle crosses completely over the white stop line while facing a red signal, a violation has occurred and a citation may be issued. However, if the driver only partially crosses the stop line before coming to a stop, the City of Hagerstown will not issue a citation.

7. If I am in the intersection when the light turns red, will I be issued a citation?

No. If your vehicle has crossed the white stop line and entered the intersection while the light is amber (yellow) and then the light turns red while the vehicle is still in the intersection, a citation will not be issued

8. Will I be issued a citation for not coming to a stop before making a right turn on red?

Hagerstown red light cameras do not monitor right turn lanes. However, if a police officer observes a vehicle failing to make a complete stop at a red light before making a right turn, the officer may issue a traffic citation.

9. Where is the citation sent? How long after a violation will the ticket be sent?

The citation is sent to the address of the vehicle’s registered owner on record with the Maryland Motor Vehicle Administration (MVA). Citations are required by law to be mailed within 14 days of the violation.

10. What information will be displayed on the citation?

The citation will include three pictures showing the vehicle committing the violation and the vehicle’s license plate number. It will include the exact date, time and location of the violation, a violation number, the amount due, the due date and instructions for paying the fine or requesting a court date. The vehicle’s speed, the road’s speed limit, the length of the amber (yellow) light and how long the light was red when the photographs were captured are all included. It also includes a signature of the certified Hagerstown Police officer who reviewed the images and determined if the criteria to issue a citation were met. Additionally, red light citations include a link to a web site where you can view the photographs, full motion video and pay the fine. Click here to see a sample citation.

11. Who is responsible to pay the ticket: the owner of the vehicle or the person who was driving when the citation was issued?

Similar to a parking ticket, the registered owner of the vehicle is the responsible party in Maryland, regardless of who was driving the vehicle at the time the citation was issued. The registered owner is responsible for transferring liability if another person was driving the vehicle at the time the citation was incurred. If you need to name another driver as the person responsible for the citation, complete this form  and follow the instructions to send the information via Certified Mail to the appropriate address.

 

12. Can I dispute the citation?

If you receive a citation, you have the option to pay the fine or request a court hearing. If you wish to schedule a hearing, you are required by law to mail a request to:

Hagerstown, MD Violations Processing Center

PO Box 22091

Tempe, AZ 85285-2091

This request must be received five days prior to the payment due date. You will be mailed a notice of the court hearing date, time and location. If you appear in court, the maximum amount you may be charged is a $100 fine and $22.50 in court costs.

The registered owner of the vehicle also has the option to declare he/she is not liable for the citation based on other circumstantial factors. Complete this form  and mail it to the appropriate address if you need to contest liability in certain instances.

13. What if I fail to pay or request a hearing in a timely manner?

Failure to pay the fine or request a hearing in a timely fashion may result in a flagging of the vehicle registration and therefore MVA's refusal to renew its registration. If this happens, the vehicle’s registered owner is then liable for an administrative motor vehicle flagging fee with the MVA in addition to the original fine to renew their vehicle registration.

14. What is the fine for a Hagerstown red light citation? Are there late fees?

The fine is $75. There are no added late fees. The addition of an MVA administrative flagging fee applies if the citation goes unpaid and the vehicle registration is flagged as a result.

Pay online: View/pay the citation online.  Major credit cards are accepted. There is an added $5 convenience fee to use the online payment service.

Mail a check: You may also mail a check for the amount due, along with the payment stub attached to the citation, to: 

Hagerstown Police Department

PO Box 742503

Cincinnati, OH 45274-2503

Checks should be made payable to the City of Hagerstown.

15. Will this violation go on my driving record? Are there points assessed? Will it affect my insurance rates?

Red light camera citations are civil citations, not moving violations, similar to parking tickets. They are not reflected on driving records. No points are assessed. Insurance companies are not allowed to access red light camera violation information or raise insurance rates as a result of them.

16. How can I contact the Hagerstown Red Light Camera Program?

Contact the Hagerstown Police Department at 301-790-3700 ext. 352 and ask to speak with the red light camera program administrator. The Police Department’s fax number is 301-733-5513.

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1. Can I use other containers for recycling instead of the totes?

Yes, as long as it is a container that is clearly marked "RECYCLING", in letters large enough to be seen at night with the collection truck's headlights.

2. Should I set out recycling on the same night as my trash?

Yes (unless you are in Zone F in the City Center, which has a second "trash only" set out night). Recycling is set out once per week, in accordance with the collection schedule for your zone. Please refer to the Collection Schedules & Zones page for more information. Collection Schedules & Zones

3. What if my recycling cart is damaged, or I no longer want it?

Contact the "Hagerstown Recycles" hotline at (301) 739-8577 ext. 106 and we will address your needs as best we can.

4. Can I put out cardboard boxes that I used for moving?

Yes, as long as the boxes are broken down to a size no larger than 3' x 3'. It is preferable to use twine to bundle them, but they may also be stacked underneath the tote/bin to keep them from blowing away.

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1. When should I set out trash/recycling/yard waste for collection?

Trash, recycling, and yard waste materials must be set out between 4:00 PM and midnight on the day before they are scheduled to be collected. Please refer to the Collection Schedules & Zones page for more information. Collection Schedules & Zones

2. Can I use plastic bags for trash?

Yes, heavyweight plastic bags may be used for trash, but not for recycling or yard waste.

3. Is there a maximum amount of trash that can be set out?

There is no "maximum" amount, but residents are highly encouraged to recycle whenever possible to minimize the amount of trash taken to the landfill.

4. How should I dispose of prescription drugs or medications?

Prescription drugs should not be disposed of in your household trash or recycling. The Hagerstown Police Department, working with the Washington County Health Department, has installed a drop box at Police headquarters (50 N. Burhans Blvd.) where you can dispose of your unused or expired medications. The drop box is located in the lobby, and is open to the public Monday - Friday from 8:00 AM to 6:00 PM. The Washington County Sheriff's Department also has a prescription drug turn-in program that gives details on the way to properly dispose of these items. Please click on the following link for more information: Washington County Sheriff's Drug Turn-In

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1. Can I put out loose branches?

No. Branches need to be bundled, and they need to be no longer than 3 feet long and 2 inches in diameter.

2. Can I set-out yard waste in plastic bags?

No, please do not use plastic bags. Brown paper yard waste bags (available at home improvement centers and other retail outlets) should be used.

3. Can I set-out yard waste in containers other than paper yard waste bags?

Yes, other containers can be used. However, they shouldn't be large containers like 55 gallon drums, and at no time should the weight of the container exceed 50 pounds.

4. During which months may I set out yard waste?

Generally, the yard waste collection program runs from the first full week of March through the last full week of December. Please refer to the collection calendars at the link below for more information. Collection Schedules & Zones

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1. What should I do If my power goes out?

First, check your fuse or breaker box to see if the problem is there. If you are not familiar with how to check these boxes, do not attempt to do so. Get someone who does know how. Also, check with your neighbors to see if their power is on. If you live in an apartment building and believe the problem is internal, let the owner of the building know immediately. If you believe that the problem is not internal, please contact the Light Division at (301) 790-2600, anytime day or night.

Please do your best to ensure that the problem is not internal. If a lineworker is dispatched to investigate, and it turns out to be an internal problem, a charge of $85 will be billed to you. If it is our problem, then, of course, no bill will be rendered.

2. How do I go about getting electric service started?

In order to begin receiving electric service, it is required that you come in person and apply for service or to transfer existing service to the Billing and Customer Service Office located at:
1 E. Franklin St.
Hagerstown, MD 21740

At that time, you will be required to show proper identification. A new account connection will appear on your first bill. A security deposit will be required unless you can otherwise establish credit. A customer service representative can explain these requirements to you in more detail. You may contact the Billing and Customer Service Office at (301) 790-4160.

3. Do you trim trees from around the service wires leading into my home?

If the tree is on privately owned property, we do not trim branches away from your service wires. However, as a service to our customers, prior to having the tree trimmed, we will be happy to come out during normal business hours and temporarily disconnect the service wires until the trimming can be performed and then reconnect them once trimming is completed.

There is no charge for this service, but we do require a few days notice. If the service is torn down during the trimming process and we have to make repairs, you will be billed for all work performed. Learn More!

4. How do I report a street light that is not working properly?

.... Report it here!

5. How do I get an HLD Electric Service Manual?

.... Get it here!

6. How do I get an HLD Street Lighting Manual?

.... Get it here!

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1. What should I do if the sewer backs up into my house or business?

If an overflow occurs, call our Sewer Collection Division at (301) 739-8577 extension 661 or 651 during normal business hours or (301) 790-3205 for after hours, weekends, and holidays.

When you call us first, you could save the unnecessary expense of a plumber. Discontinue inside water use. If your sewer cleanout near the street is accessible, our personnel will be able to determine if the blockage is in the customer’s line or in the city’s line. If the blockage is in the city’s line, our personnel will be able to break the blockage, ending the backup. If there is not a cleanout, or if the cleanout cannot be located, you will need to call a plumber to assist you. If you call a plumber first and the blockage is caused by the city, you will be responsible for payment to the plumber. If you do not have a cleanout, you are responsible for clearing blockages from your home to the city main in the street.

2. What is a cleanout and where is it located?

You should familiarize yourself with your cleanout location. The cleanout is a vertical pipe located near the property line that rises from your sewer line to ground level and is capped. Sometimes, the cleanout becomes buried or hidden over the years and is forgotten. In some cases, older homes may never have had a cleanout installed by the plumber.

As a property owner, you are responsible for your cleanout. If the cleanout is buried, a registered plumber should be able to locate and raise it for you. If it is hidden, you need to make it easy for our crew to access. The Water and Sewer Department Engineering Division may be able to provide a location of the cleanout according to our records by calling (301) 739-8577 ext. 651.

3. What should I do if my grinder pump has an alarm?

If there is a grinder pump failure, the tank which contains the pump will become too full. An alarm light and/or bell located in your basement, kitchen, or other area will automatically turn on. You should:

• Check the breaker in the grinder pump panel control box. If breaker is tripped – reset the breaker. If the problem persists, please contact us at (301) 739-8577 ext. 650, during normal business hours Monday through Friday, 7:00 a.m. - 4:00 p.m., or (301) 790-3205 any other time. Discontinue water use to prevent overflows and sewage backups into your home. Wait 15 minutes before taking further action. A high level will sometimes cause the alarm to come on. This situation is often self-correcting and the tank will automatically be pumped down. If 15 minutes have passed and the alarm light is still on or if you continue to get an alarm during the next few pump cycles please contact us.


• Never attempt to open the tank cover.


• Our technicians will repair the grinder pump or advise you if there is an electrical alarm failure, which is your responsibility to have repaired.

4. What are smoke tests?

Smoke tests are one way to specifically locate problems in a sewer system. A white vapor (smoke) is blown into the sewer main and will exit through deficiencies in the system. Such deficiencies are missing or broken clean outs, storm drains connected to sewer lines, down spouts connected, or cracks in sewer mains, etc. These problems lead to what the profession calls "i and i" (inflow and infiltration).

Inflow is were surface water enters the system (i.e., clean out or storm drain). Infiltration is where ground water enters the system either through manholes or broken pipe. Field technicians note the locations for repairs.

5. What is the purpose of smoke testing?

Smoke testing is the most efficient and economical way to identify sewer system defects.

6. Is the smoke hazardous?

The smoke is utilized throughout the United States by many private sewer consulting firms and municipal governments. Contact should be avoided but is not harmful. Minor irritation to the eyes and nose is possible but will be alleviated when exposure is ceased. A copy of the Material Safety Data Sheet is available upon request.

7. Will smoke enter my house?

Smoke will not enter your house unless you have a pipe or pluming defect. The most frequent way smoke will enter your house is through dry traps. A trap is located under most drains whether it is a sink or a floor drain. The purpose of a trap is to "trap" water and create a seal between the sink and the rest of the plumbing system to prevent odors entering your house . The city will notify you no less than 72 hours prior to conducting a test. This is to give homeowners plenty of time to make sure all traps are full of water. Running water for approximately 10 seconds or pouring a gallon of water in a drain will be enough to assure the trap is full.

8. What are methods are used to locate system defects?

Flow monitoring and close circuit television (CCTV).

9. Will anyone contact me with test results?

The City of Hagerstown Water and Sewer Department will not contact you unless there is a defect or problem found associated with your property. However we will answer questions you may have will regards to the testing.

10. What is a Cured-In-Place Pipeline Rehabilitation Project?

Selecting the link will display infromation regarding Cured-In-Place Pipeline Rehabilitation. Cured-In-Place Pipeline Rehabilitation

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1. What parts of my water service are my responsibility?

Depending on your particular situation, your responsibility can vary. However, in general the following would apply:

City jurisdiction stops at your water meter, the city reads and maintains the meter. In case of emergencies or for extended non-payment, the city will come out and turn on and off water service.

2. What should I do if I lose water pressure?

First, check all your faucets and plumbing within your home to make sure there is not a problem. You can call the city during regular work hours at (301) 739-8577 extension 690 from 7:00 a.m. to 4:00 p.m weekdays. For after hours emergencies, call (301) 223-7424.

3. My water is discolored or dirty – what should I do?

Run your cold water for 10 to 15 minutes to flush your internal plumbing. If the water does not clear after 15 minutes, call the Water Division at 301.739.8577 ext. 690.

4. My water has a milky or cloudy appearance – what should I do?

Fill a clear glass with water and if the cloudiness clears, there is air in the water associated with the cold water temperatures and the water being pumped through the water distribution system. If the water does not clear after 15 to 20 seconds, flush your cold water for 10 to 15 minutes and if the water is still cloudy, call the Water Division at 301.739.8577 ext. 690.

5. How can I test for a leaking toilet?

If you think you may have a leaking toilet, place several drops of food coloring in the tank of your toilet and if the color appears in the bowl of the toilet, your toilet is leaking. Toilet leaks are the top culprit of high water bills. A typical toilet leak will use 12,600 gallons of water in a 90 day billing cycle.

6. How can I conserve water?

Follow the link. 100 Ways to Conserve Water