Frequently Asked Questions - CivicPlus.CMS.FAQ

Frequently Asked Questions

Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.

Customer Service

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  • You can  pay real estate tax. personal property tax, water bill, electric bill, parking passes/invoices, business licenses, general bills, bulk trash, permits

    Customer Service
  • You may visit the Customer Service Office at 32 N. Potomac St.  to pay them in person, make a payment by phone by calling (301)739-8577, Ext 702, or pay by U.S. mail at the address on your bill. Please note that if you pay by phone, a $7 processing fee will be included.

    Customer Service
  • Questions can be answered in person at City Hall (1 East Franklin Street), by phone at (301) 790-4160, or by email at customerservice@hagerstownmd.org.

    Customer Service
  • Visit our need assistance webpage.


    Customer Service

Contact

  1. City of Hagerstown, City Hall
    1 E. Franklin St.
    Hagerstown, MD 21740
    301-739-8577

Office Hours

  1. Monday - Friday
    Customer Service: 8:00 AM -4:00 PM
    Permits: 8:00 AM -4:00 PM
    (Tuesday 8:00 AM - 3:00 PM)
    All Other Offices: 8:00 AM - 4:00 PM

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