What is the difference between AutoPay and Recurring Scheduled Payments?

AutoPay. AutoPay is a scheduled payment in full for the due date every month. This feature allows customers to automatically pay their bill(s) in full each month. If customers sign up for AutoPay, they will get a reminder several days prior to the payment date. 

  • AutoPay must be set up two business days prior to the due date to ensure the payment is processed.

Recurring Scheduled Payments. Recurring Scheduled Payments can be for any amount and customers may select time frames and dates to pay. The bill’s due date remains the same. If a fixed payment option is chosen, the balance due may not be paid in full. Customers may schedule more than one payment per month. There are four options from which customers may choose:

  • Pay in full on invoice due date (Note: if this option is selected, the balance due at the time the bill was uploaded to Invoice Cloud is paid).  
  • Pay in full on selected day.
  • Pay a fixed payment amount on invoice due date.
  • Pay a fixed payment amount on selected day.

Show All Answers

1. Do customers have to set up an account to pay an invoice via Invoice Cloud?
2. Do customers get locked out of the Online Payment Portal after numerous login attempts?
3. How do I reset my password?
4. Can customers change their address on the Online Payment Portal, and will it automatically update the City of Hagerstown Customer Service records?
5. What is the difference between AutoPay and Recurring Scheduled Payments?
6. If payments are made at City Hall with a Customer Service Representative or by telephone, will they show up on Invoice Cloud?
7. When will electronic check payments be processed if they are scheduled on a Saturday or a Sunday?
8. Is there a recommended browser to use when accessing the Invoice Cloud system?
9. If a City of Hagerstown Customer Service Representative enrolls a customer in paperless billing via the Biller portal, does the customer receive an email notification?