Show All Answers

1. Do customers have to set up an account to pay an invoice via Invoice Cloud?
2. Do customers get locked out of the Online Payment Portal after numerous login attempts?
3. How do I reset my password?
4. Can customers change their address on the Online Payment Portal, and will it automatically update the City of Hagerstown Customer Service records?
5. What is the difference between AutoPay and Recurring Scheduled Payments?
6. If payments are made at City Hall with a Customer Service Representative or by telephone, will they show up on Invoice Cloud?
7. When will electronic check payments be processed if they are scheduled on a Saturday or a Sunday?
8. Is there a recommended browser to use when accessing the Invoice Cloud system?
9. If a City of Hagerstown Customer Service Representative enrolls a customer in paperless billing via the Biller portal, does the customer receive an email notification?