Due to the high volume of COVID-19 cases in Washington County, the lobby and customer service area of City Hall will remain closed through the month of January in order to protect staff and the public from contracting and spreading the virus.
Because staff will remain on the job during the closure, customers can make payments online, over the phone (fee free), or via the City Hall drop box on Franklin Street. Scheduling moves, making payment arrangements, and inquiring about accounts can be accomplished by emailing firstname.lastname@example.org or by calling 301-790-4160.
Additionally, the City recognizes that many customers continue to experience delays in receiving their utility bills due to the slowdowns associated with the postal service. As a result, the City will not be charging late fees or interrupting service during January.
Visit www.hagerstownmd.org for more information.