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Posted on: September 4, 2020

City Taking Proactive Approach to Overdue Utility Bills, Urging Customers to do the Same

The City of Hagerstown will be reaching out to customers who are in arrears on their utility bills and is encouraging them to take the same proactive approach, including contacting the City in advance.


Earlier this week, Governor Hogan did not extend his moratorium on water and wastewater service. As a result, the City will begin taking action on delinquent water accounts on Monday, September 21. Payments can be made on the City’s website, by phone (at no additional charge), and by using the drop box on the East Franklin Street side of City Hall.


Even when Governor Hogan’s moratorium against utility service disconnections was first instituted, the City was resolute from the start in reminding customers that the grace period commensurate with not being required to pay utility bills and not incurring late fees would only be temporary. Because at some point the governor would lift his moratorium and bills would come due, the City has urged those struggling to pay to seek assistance through local agencies who could help facilitate access to funding programs and/or contact the City in order to enter into a payment plan.


The City is as committed as ever to working with all customers who are interested in setting up payment arrangements in order to avoid service interruptions. Customers may email customerservice@hagerstownmd.org, call 301-790-4160, or visit customer service on the first floor of City Hall. In-person days and hours next week are Wednesday, and Friday from 8am-4pm. Starting the week of September 14 the schedule will be extended to Monday-Friday.


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