While the pandemic continues, please consider doing your business with the City online, through email, through the mail, or over the phone.
In addition to our ultra-convenient Online Services portal that enables you to pay bills and check the status of permits and jobs, many forms and applications for Utility Billing and Planning & Code are available on our website too.
City Hall’s regular business hours have not changed; but as the Centers for Disease Control and Prevention (CDC) has indicated, limiting contact with as many people as possible in as many public places as possible is highly recommended as a way to mitigate the spread of COVID-19.
The City encourages you to exercise every possible precaution in an effort to ensure that you and our employees remain healthy.
Along with Washington County government, health, school, first responder and law enforcement agency partners, the City of Hagerstown is working to plan, respond, and communicate on COVID-19. Questions from the public may be directed to COVID-19@MeritusHealth.com, or by calling 2-1-1 or 301-790-9170. Up-to-date information is available online through the following links:
Electric Residential Service
For City of Hagerstown customers requiring assistance with electric service applications and transfers, applications are available both on our website and in packets staff have created and placed by the front door of City Hall.
While there are no cut-offs currently for delinquent accounts (per the governor), we encourage you to be proactive and set up a payment plan now if you are behind on your bill. Please exercise fiscal responsibility as the grace period is only temporary. Thank you in advance for your cooperation.
Procedure for applying for Service (pdf)
Electric Residential Service Application (pdf)
The City of Hagerstown’s Department of Community and Economic Development has created a webpage with information and resources to help assist businesses during the Coronavirus (COVID-19) pandemic.