Technology & Support Services

Responsibilities & Services


Technology and Support Services is a multifaceted department providing utility billing and tax-related services to our citizens as well as information technology functions and support to the City of Hagerstown.  The departments making up this division include:

UTILITY CUSTOMER SERVICE  - (301) 790-4160


This department is available to answer a wide range of questions concerning City Light and Water/Wastewater accounts.  These include:  charges, rates, moving into/out of the service area, payment plans, taking payments, and other issues regarding utility services.  Online payment and account information retrieval is available through the Utility  ONLINE PAYMENT PORTAL.

TAX DEPARTMENT - (301) 739-8577, Ext 702


You may inquire / pay your real estate / personal property taxes in City Hall - 1st Floor during normal business hours (8:00 AM - 4:30 PM, Monday-Friday).  You may also inquire / pay your bill online at TAX PAYMENT PORTAL.

INFORMATION TECHNOLOGY - (301) 797-4071


All internal technology needs of the City are addressed by this department.  Networking / PC Support / Software Application Support / Voice & Data Communications are managed by IT staff.