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Human Resources
The Human Resources Department serves the city organization, city employees, retirees, and the citizens of the community by providing a full range of Human Resources services. We are a strategic partner to city departments to support and promote efficient operations. The Human Resources Department oversees the selection, placement, and development of qualified people in positions with the city. We are also responsible for employee and retiree benefits and compensation, employee policies, labor management, FMLA administration, employment law compliance, safety and liability programs, training and career development, and more. 

Mission Statement
Human Resource staff members will continue to strive to meet the needs of our valued employees throughout their career while providing a safe and pleasant work environment. We pledge to value the contributions of every employee to the overall well-being and efficient operations of the City of Hagerstown.

Staff Members
Phone Number

Karen Paulson
Director of Human Resources (301) 739-8577 ext. 109

Heather Dennie
Organizational Development Specialist  (301) 739-8577 ext. 828
Susan Delauter
Benefits & Wellness Administrator (301) 739-8577 ext.107

Kevin DeHaven

Safety & Liability Insurance Coordinator
(301) 739-8577 ext. 189


HR Coordinator

(301) 739-8577 ext. 108

Tamara Owens
Part Time HR Representative (301) 739-8577 ext. 298

Contact Us
Karen Paulson
Director of Human Resources

One E. Franklin St.
Rm 100
Hagerstown, MD 21740

Ph: (301) 739-8577 ext. 109
Fx: (301) 790-0812

Hours of Operation
Monday – Friday
8:00 a.m. – 4:30 p.m.