Utilities Billing provides accurate and timely utility meter reading and billing. It works side by side with Customer Service, Electric and Water/Sewer Operations in providing courteous and efficient customer service.
Electric accounts are divided into 12 routes and billed in cycles each month. Water/Sewer/Recycling accounts are divided into 24 quarterly routes and 1 montly route, also being read and billed in cycles.
Contact information during normal business day from 8:00am to 4:30pm:
High/low water bill (leaks) - Pat Mackereth 301-739-8577 ext. 144
New water/sewer connections - Kim Ridenour 301-739-8577 ext 862
Allocation bills /Bay Fund fees - Nelia Tidler 301-790-2600
Recycling/refuse - Engineering Dept 301-739-8577 ext 125
All other billing/customer inquiries - Customer Service 301-790-4160
After hours:
Electric service - 301.790.2600
Water/Sewer - 301.790.3207
Termination of Service:
To avoid disconnection of service, payments must be received prior to the turn off date.
Please contact our Customer Service prior to your turn off date to discuss a reasonable payment plan.
For assistance in paying utility bills, please contact Washington County Community Action Council - 101 Summit Avenue, Hagerstown, MD; 301-797-4161.
Bay Restoration Fund Fees:
The City of Hagerstown offers exemption to qualified property owners due to financial hardships.
Community Action Council (CAC)administers this exemption program for the City. Please contact
CAC for details at 301-797-4161.
Payment Options
Utility bills:
By mail using check or money order; be certain to include bill stub; write your account number
on your check or money order; DO NOT SEND CASH;
In person at the cashier window in City Hall, 1 E. Franklin St.; you may pay in cash, check,
money order or credit/debit card;
Automatic debit from a savings or current bank account; call Customer Service for details;
Online option using credit cards only at www.hagerstownmd.org;
Walk-up drop box at City Hall, along N. Potomac St. entrance; be certain to include bill stub and
write your account number on your check or money order;
By telephone - using debit or credit cards only; please call Customer Service at 301-790-4160;
Other bills:
By mail using check or money order; be certain to include bill stub; write your account number
on your check or money order; DO NOT SEND CASH;
In person at the cashier window in City Hall, 1 E. Franklin St.; you may pay in cash, check,
money order or credit/debit card.
