First, you need to hire a qualified, licensed electrician to perform the work on your electrical service. The electrician must then contact us at 301.790-2600 to request a drawing from us showing any necessary changes to your outside service connection to our power lines and/or meter location.

What Parts Of My Electric Service Are My Responsibility?

Depending on your particular situation, your responsibility can vary. However, in general the following would apply:

If your service comes in from a pole, everything from the point of contact of the service wires at the service head (located at the top of the house) including the service head is your responsibility, with the exception of the electric meter which is owned and maintained by us.

If your service comes in underground, everything from where the conduit comes up from ground level is your responsibility, with the exception of the electric meter which is owned and maintained by us.

What Should I Do If My Power Goes Out?

First, check your fuse or breaker box to see if the problem is there. If you are not familiar with how to check these boxes, do not attempt to do so. Get someone who does know how. Also, check with your neighbors to see if their power is on. If you live in an apartment building and believe the problem is internal, let the owner of the building know immediately. If you believe that the problem is not internal, please contact us at 301.790-2600, anytime day or night. Please do your best to ensure that the problem is not internal. If a lineworker is dispatched to investigate, and it turns out to be an internal problem, a charge of $85 will be billed to you. If it is our problem, then, of course, no bill will be rendered.

Do You Trim Trees From Around The Service Wires Leading Into My Home?

If the tree is on privately owned property, we do not trim branches away from your service wires. However, as a service to our customers, prior to having the tree trimmed, we will be happy to come out during normal business hours and temporarily disconnect the service wires until the trimming can be performed and then reconnect them once trimming is completed. There is no charge for this service, but we do require a few days notice. If the service is torn down during the trimming process and we have to make repairs, you will be billed for all work performed.

How Do I Go About Getting Electric Service Started?

In order to begin receiving electric service, it is required that you come in person to the Billing and Customer Service Office, 1 East Franklin Street, Hagerstown, MD to apply for service or to transfer existing service. At that time, you will be required to show proper identification. A new account connection will appear on your first bill. A security deposit will be required unless you can otherwise establish credit. A customer service representative can explain these requirements to you in more detail. You may contact the Billing and Customer Service Office at 301.790-4160.