Billing & Customer Service
The function of the Billing & Customer Service department is to provide accurate and timely meter reading and billing as well as courteous and efficient customer service to utility customers. This department is responsible for reading the meters and billing of 17,300 electric accounts and 24,250 water, sewer and landfill accounts.
Staff:
Nelia Tidler
ntidler@hagerstownmd.org
Mitch Evans, Billing Supervisor
aevans@hagerstownmd.org
Beth Everhart, Customer Service Supervisor
beverhart@hagerstownmd.org
Phone:
Customer Service Representatives
301-790-4160 between 8:00 and 4:30 M-F
301-739-4028 fax
Address:
City Hall
1 East Franklin Street, 1st floor
Hagerstown, MD 21740
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