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Please do your best to ensure that the problem is not internal. If a lineworker is dispatched to investigate, and it turns out to be an internal problem, a charge of $85 will be billed to you. If it is our problem, then, of course, no bill will be rendered.
At that time, you will be required to show proper identification. A new account connection will appear on your first bill. A security deposit will be required unless you can otherwise establish credit. A customer service representative can explain these requirements to you in more detail. You may contact the Billing and Customer Service Office at (301) 790-4160.
There is no charge for this service, but we do require a few days notice. If the service is torn down during the trimming process and we have to make repairs, you will be billed for all work performed. Learn More!