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When you call us first, you could save the unnecessary expense of a plumber. Discontinue inside water use. If your sewer cleanout near the street is accessible, our personnel will be able to determine if the blockage is in the customer’s line or in the city’s line. If the blockage is in the city’s line, our personnel will be able to break the blockage, ending the backup. If there is not a cleanout, or if the cleanout cannot be located, you will need to call a plumber to assist you. If you call a plumber first and the blockage is caused by the city, you will be responsible for payment to the plumber. If you do not have a cleanout, you are responsible for clearing blockages from your home to the city main in the street.
As a property owner, you are responsible for your cleanout. If the cleanout is buried, a registered plumber should be able to locate and raise it for you. If it is hidden, you need to make it easy for our crew to access. The Water and Sewer Department Engineering Division may be able to provide a location of the cleanout according to our records by calling (301) 739-8577 ext. 651.
Inflow is were surface water enters the system (i.e., clean out or storm drain). Infiltration is where ground water enters the system either through manholes or broken pipe. Field technicians note the locations for repairs.