HAGERSTOWN (June 29): The City of Hagerstown Light Department has been notified that both customers and non-customers of the City Light Department are receiving calls stating that their electricity will be cutoff unless a payment is received. The caller will provide a name and badge number, both of which are fake. The number to call back is answered by a computer-generated automated system stating it is the Light Department. This number is NOT associated with the City of Hagerstown and should not be called.
City Light customers will not, in the normal course of business, receive a call from the Light Department regarding your bill, or to extract a payment. These calls should be disregarded and any request to call a number to speak to a City Light representative should also be ignored.