Support Services

Support Services


The function of the Support Services department is to provide accurate and timely meter reading and billing as well as courteous and efficient customer service to utility customers. This department is responsible for reading the meters and billing of over 17,000 electric accounts and over 24,000 water, sewer and landfill accounts.

Support Services is responsible for billing and collecting all tax accounts and the collection of utility and various payments submitted to the City. The Customer Service representatives provide courteous and efficient customer service to the public to assist with payments and questions.

Functions of this department include preparing all bills for real estate and personal property taxes, as well as then providing a collection service for these taxes. The department also collects all incoming utility payments, miscellaneous receivables, miscellaneous fees and parking tickets. Support Services also has the responsibility of preparing deposits and bank and general ledger account reconciliations. Support Services issues parking permits for monthly parking in various City of Hagerstown parking facilities.

Our Customer Service Representatives support customers by phone or in person to assist with new service and other electric, water and sewer service-related questions. Customer Service Representatives also issue water and sewer service permits.  Spanish language interpretation is available by phone or in person.

Utility Customers and/or citizens may make payment and inquiry on accounts through our online portal HERE.

Staff:
Beth Everhart, Customer Service Supervisor
Email

Phone:
Customer Service Representatives
301-790-4160 between 8:00 and 4:30 M-F
301-739-4028 fax

For Tax-related questions:
Phone: 301-797-6210 between 8:00 am - 4:30 pm, M-F
Fax: 301-739-4028

For Electric, Water and Sewer and other customer service-related questions:
Phone: 301-790-4160 between 8:00 am and 4:30 pm, M-F
Fax: 301-739-4028

Address:
City Hall
1 East Franklin Street, 1st floor
Hagerstown, MD 21740