Technology & Support Services

Responsibilities & Services


Technology and Support Services is a multifaceted department providing utility billing and tax-related services to our citizens as well as information technology functions and support to the City of Hagerstown.  The departments making up this division include:

UTILITY CUSTOMER SERVICE  - (301) 790-4160


This department is available to answer a wide range of questions concerning City Light and Water/Wastewater accounts.  These include:  charges, rates, moving into/out of the service area, payment plans, taking payments, and other issues regarding utility services.  Online payment and account information retrieval is available through the Utility  ONLINE PAYMENT PORTAL .

TAX DEPARTMENT - (301) 739-8577, Ext 702


You may inquire / pay your real estate / personal property taxes in City Hall - 1st Floor during normal business hours (8:00 AM - 4:30 PM, Monday-Friday).  You may also inquire / pay your bill online at TAX PAYMENT PORTAL.  

COMMUNICATIONS - (301) 739-8577, EXT 111


This group maintains the City website as well as all audio/visual/print/electronic information generated by the City.  This department handles all Public Information Requests, as well as programming on the City's cable government channel 25.

INFORMATION TECHNOLOGY - (301) 797-4071


All internal technology needs of the City are addressed by this department.  Networking / PC Support / Software Application Support / Voice & Data Communications are managed by IT staff.