Technology & Support Services

Responsibilities & Services

Technology and Support Services is a multifaceted department providing utility billing and tax-related services to our citizens as well as information technology functions and support to the City of Hagerstown.  The departments making up this division include:


This department is available to answer a wide range of questions concerning City Light and Water/Wastewater accounts.  These include:  charges, rates, moving into/out of the service area, payment plans, taking payments, and other issues regarding utility services.  Online payment and account information retrieval is available through the Utility  ONLINE PAYMENT PORTAL .

TAX DEPARTMENT - (301) 739-8577, Ext 702

You may inquire / pay your real estate / personal property taxes in City Hall - 1st Floor during normal business hours (8:00 AM - 4:30 PM, Monday-Friday).  You may also inquire / pay your bill online at TAX PAYMENT PORTAL.  

COMMUNICATIONS - (301) 739-8577, EXT 111

This group maintains the City website as well as all audio/visual/print/electronic information generated by the City.  This department handles all Public Information Requests, as well as programming on the City's cable government channel 25.


All internal technology needs of the City are addressed by this department.  Networking / PC Support / Software Application Support / Voice & Data Communications are managed by IT staff.